General Terms and Conditions
AI Adoption Studio - aiadoption.studio
Last updated: 17 June 2026
This is a courtesy English translation. In case of any discrepancy, the Czech version prevails.
1. Introductory provisions
1.1 Provider
The provider of the services is:
KPK SYSTEM s.r.o.
Company ID (IČO): 27778312
VAT ID (DIČ): CZ27778312
Registered office: Ryskova 530/1, 703 00 Ostrava, Czech Republic
Registered in the Commercial Register kept by the Regional Court in Ostrava, section C, entry 51547
E-mail: ahoj@aiadoption.studio
Web: aiadoption.studio
Operator of the AI Adoption Studio brand.
(the "provider")
1.2 Scope
These General Terms and Conditions (the "GTC") govern the relationship between the provider and the customer when ordering and using all paid and free AI Adoption Studio services, in particular:
- online courses and educational programmes,
- in-person workshops and training,
- the AI Audit service and other consulting advisory.
Diverging arrangements in an individual contract or a binding offer take precedence over these GTC.
1.3 Customer
The customer is a natural or legal person who orders or uses the provider's services. Where the customer acts within their business activity, consumer protection is limited under applicable law.
2. Services offered
2.1 Online courses
Pre-recorded or live educational programmes available via the web or sent by e-mail. Registration is via an order form.
2.2 In-person workshops and training
Half-day or full-day educational events, held at a pre-arranged place and agreed time. They may be organised as public or in-company.
2.3 AI Audit
A comprehensive consulting engagement including process analysis, identification of AI opportunities and delivery of recommendations. The terms of the engagement are always set out in an individual work contract or an order confirmed by the provider.
3. Order and conclusion of contract
3.1 Online courses and workshops (public)
The contract is concluded at the moment the customer:
- fills in the order form,
- pays the price under the payment terms,
- receives a confirmation e-mail from the provider.
3.2 In-company workshops and AI Audit
The contract is concluded on the basis of:
- a written enquiry from the customer (e-mail, form),
- an offer or work contract sent by the provider,
- written confirmation from the customer (e-mail, signature).
3.3 Acceptance of the GTC
By submitting an order the customer confirms that they have read these GTC and agree to them.
4. Prices and payment terms
4.1 Prices
Current service prices are stated on aiadoption.studio or in an individual offer. Prices are stated in CZK excluding VAT. The provider is a VAT payer; VAT at the applicable statutory rate will be added to the price.
4.2 Payment for online courses and public workshops
Payment is due before the start of the course or workshop unless agreed otherwise. Payment is made by bank transfer based on an issued invoice.
4.3 Payment for in-company workshops and AI Audit
Unless stated otherwise in the individual contract:
- Deposit: 50% of the engagement price, due within 7 days of order confirmation.
- Balance: 50% of the engagement price, due within 14 days of the deliverables being handed over.
4.4 Late payment
If the customer is late with payment, the provider is entitled to charge statutory default interest. For delay longer than 30 days, the provider may suspend access to the service or withdraw from the contract.
5. Provision of services
5.1 Online courses
After payment is received the customer receives access credentials or the first course e-mail. Access is personal and non-transferable. Materials are available for 12 months from the date of enrolment in the cohort, unless stated otherwise for a specific course.
5.2 In-person workshops
The place, date and time of the workshop are communicated at ordering or at the latest 7 days before the event. The provider reserves the right to change the place or date for operational reasons, of which it will inform the customer without delay.
5.3 AI Audit
The course of the engagement is set out in the individual contract or binding offer. The customer undertakes to provide the cooperation necessary to carry out the engagement to the agreed extent.
6. Cancellation terms and withdrawal from the contract
6.1 Consumer - statutory right of withdrawal
A consumer customer has the right to withdraw from a distance contract without giving a reason within 14 days of its conclusion, provided performance has not yet begun. If the customer expressly requests that performance begin before the deadline expires, they acknowledge that their right of withdrawal lapses once performance begins.
6.2 Online courses - cancellation by the customer
- More than 14 days before the start: full refund.
- 7-14 days before the start: 50% refund.
- Less than 7 days before the start or after the start: no entitlement to a refund.
6.3 In-person workshops - cancellation by the customer
- More than 14 days before the event: full refund.
- 7-14 days before the event: 50% refund.
- Less than 7 days before the event: no entitlement to a refund (100% cancellation fee).
- The customer may send a substitute participant at any time; report the change by e-mail to ahoj@aiadoption.studio.
6.4 AI Audit - cancellation by the customer
Cancellation terms are set out in the individual contract. Unless stated otherwise there: the deposit paid is forfeited as compensation for work done, if performance has begun.
6.5 Cancellation by the provider
The provider reserves the right to cancel or reschedule a workshop or course for reasons on its side. In such a case it will offer the customer an alternative date or refund the full payment within 14 days.
7. Complaints
7.1 Filing a complaint
File a complaint by e-mail to ahoj@aiadoption.studio within 30 days of the service being provided. State:
- a description of the defect or discrepancy with the promised scope,
- the order or invoice number,
- your contact details.
7.2 Handling a complaint
The provider undertakes to assess the complaint and respond within 14 working days. A justified complaint is resolved according to the nature of the matter: by repeating or supplementing the affected part of the course/workshop, a reasonable discount on the price, or exceptionally a refund.
8. Copyright and intellectual property
8.1 Course and workshop materials
All educational materials, presentations, texts, videos and other content created by the provider are its intellectual property and are protected by copyright law.
8.2 Customer licence
The customer receives a non-exclusive licence for personal or internal company use of the materials. It is prohibited to:
- resell or distribute the materials without the provider's written consent,
- present course content as your own,
- make unauthorised recordings of live workshops or lectures.
8.3 AI Audit data and outputs
Reports, analyses and recommendations prepared as part of the AI Audit are handed over by the provider to the client for exclusive use. The provider reserves the right to use anonymised findings for the purposes of further education and development of its methodology.
9. Limitation of liability
9.1 Nature of the recommendations
The recommendations are educational and advisory in nature. The customer is responsible for the decision on their possible implementation. The provider is not liable for results achieved on the basis of these recommendations.
9.2 Accuracy of information about AI tools
The field of artificial intelligence evolves rapidly. Information about AI tools, prices and capabilities is valid as of the day the service is provided. The provider is not liable for changes made by third parties.
9.3 Cap on the amount of damages
The provider's total liability for damage is limited to the amount of the price paid for the given service, unless the damage was caused by the provider's intentional conduct or gross negligence.
10. Personal data protection
The processing of customers' personal data is governed by the Privacy Policy. By concluding the contract the customer confirms that they have been made aware of this policy.
11. Final provisions
11.1 Governing law
These GTC and all contracts concluded on their basis are governed by the law of the Czech Republic.
11.2 Dispute resolution
The parties will first try to resolve any disputes amicably. For consumers, the Czech Trade Inspection Authority is competent for out-of-court dispute resolution (www.coi.cz). B2B disputes are resolved by the competent court based on the provider's registered office.
11.3 Changes to the GTC
The provider reserves the right to amend these GTC. It will inform customers of material changes by e-mail or by a notice on the website. Changes do not affect contracts already concluded.
11.4 Severability
If any provision of these GTC proves invalid or unenforceable, the remaining provisions remain in force.
12. Contact
KPK SYSTEM s.r.o. - AI Adoption Studio
Ryskova 530/1, 703 00 Ostrava, Czech Republic
Company ID (IČO): 27778312
E-mail: ahoj@aiadoption.studio
Web: aiadoption.studio
These GTC are effective from 17 June 2026.